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		<title>GSMA’s ‘Wholesale Applications Community’</title>
		<link>http://amarkhawkins.wordpress.com/2010/02/16/gsma%e2%80%99s-%e2%80%98wholesale-applications-community%e2%80%99/</link>
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		<pubDate>Tue, 16 Feb 2010 18:06:35 +0000</pubDate>
		<dc:creator>Mark Hawkins</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

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		<description><![CDATA[Yesterday I happened across a radio show discussing one of the major headlines from the first day of this weeks moster Mobile World Congress trade show. Intended as an antidote to the bemoaned mobile application fragmentation environment, the &#8216;Wholesale Applications Community&#8217;, is described in the GSMA&#8217;s release as &#8216;an ecosystem for the development and distribution [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=amarkhawkins.wordpress.com&amp;blog=7366495&amp;post=611&amp;subd=amarkhawkins&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>Yesterday I happened across a radio show discussing one of the major headlines from the first day of this weeks moster Mobile World Congress trade show.</p>
<p>Intended as an antidote to the bemoaned mobile application fragmentation environment, the &#8216;Wholesale Applications Community&#8217;, is described in the GSMA&#8217;s release as &#8216;an ecosystem for the development and distribution of mobile and internet applications irrespective of device or technology.&#8217;</p>
<p>Stakeholders aboard: América Móvil, AT&amp;T, Bharti Airtel, China Mobile, China Unicom, Deutsche Telekom, KT, mobilkom austria group, MTN Group, NTT DoCoMo, Orange, Orascom Telecom, Softbank Mobile, Telecom Italia, Telefónica, Telenor Group, TeliaSonera, SingTel, SK Telecom, Sprint, Verizon Wireless, VimpelCom, Vodafone and Wind.</p>
<p>They&#8217;re joined by LG, Samsung and Sony Ericsson in supporting the GSMA-backed initiative. As it stands, no Nokia, Apple or BlackBerry / Research In Motion.</p>
<p>The press release strikes a reasonable balance between high level corporate and ostensibly understanding the needs of developers. But what does it actually mean in immediate practice for developers?</p>
<p><em><strong>“The alliance&#8217;s stated goal is to create a wholesale applications ecosystem that – from day one – will establish a simple route to market for developers to deliver the latest innovative applications and services to the widest possible base of customers around the world.”</strong></em></p>
<p>Any the wiser? When is day one? Nobody really knows yet.</p>
<p>An editor from ZDNet participated in the radio discussion, saying just that. He also mentioned that the onus was on such stakeholders to do something like this. They couldn’t NOT do something like this.</p>
<p>Although they already are and have been for some time. Several globally collaborative and operator-sponsored movements like this are underway. One is the Joint Innovation Lab (JIL), a developer portal primarily orchestrated by carriers across several continents including Vodafone, Verizon Wireless, China Mobile and Softbank Mobile.</p>
<p>In fact, much of the lower level detail about what will be incorporated into the new GSMA alliance doesn&#8217;t appear to be all that new. BONDI OMTP (an open source, operator-sponsored industry collaboration for widget and web technologies), JIL, the GSMA’s own OneAPI: the alliance is openly incorporating all of these already ongoing activities.</p>
<p><em><strong>“The alliance plans to initially use both the JIL and OMTP BONDI requirements, evolving these standards into a common standard within the next 12 months.”</strong></em></p>
<p>So you could perceive it as a strong number of powerful new member names essentially piggybacking existing projects. Let’s hope they’re able to contribute equally towards a coherent common standard that’s worth waiting for and actually does what it says on the tin.</p>
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		<title>GSMA, comscore &amp; Mobile Media Metrics</title>
		<link>http://amarkhawkins.wordpress.com/2010/02/05/gsma-comscore-mobile-media-metrics/</link>
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		<pubDate>Fri, 05 Feb 2010 18:08:37 +0000</pubDate>
		<dc:creator>Mark Hawkins</dc:creator>
				<category><![CDATA[consumer experience]]></category>
		<category><![CDATA[technologies]]></category>
		<category><![CDATA[comscore]]></category>
		<category><![CDATA[GSMA]]></category>
		<category><![CDATA[MMM]]></category>
		<category><![CDATA[mobile browsing]]></category>
		<category><![CDATA[mobile internet]]></category>
		<category><![CDATA[Mobile Media Metrics]]></category>

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		<description><![CDATA[London’s BFI IMAX was yesterday’s impressive setting for the GSMA’s launch of Mobile Media Metrics (MMM). Giant faces on the UK&#8217;s largest cinema screen told us &#8211; in a suitably well produced video &#8211; how revolutionary MMM is, how mobile is now like the internet was ten years ago (which it feels like we’ve been [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=amarkhawkins.wordpress.com&amp;blog=7366495&amp;post=597&amp;subd=amarkhawkins&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>London’s BFI IMAX was yesterday’s impressive setting for the GSMA’s launch of Mobile Media Metrics (MMM).</p>
<p>Giant faces on the UK&#8217;s largest cinema screen told us &#8211; in a suitably well produced video &#8211; how revolutionary MMM is, how mobile is now like the internet was ten years ago (which it feels like we’ve been saying for around five and could keep saying another five), and how this will feed new life into mobile marketing and advertising.</p>
<p>Brands will be able to access anonymised mobile internet usage data from all five UK operators, giving media buyers and brands new visibility about which sites attract the kind of visitors they want to target.</p>
<p>The GSMA, a global trade body for mobile network operators and carriers, combined with one of the industry&#8217;s most respected analyst numbercrunchers, comScore, to deliver the product.  Encouraging noises from the <a href="http://www.gsmworld.com/newsroom/press-releases/2010/4614.htm">official press</a> included:</p>
<blockquote><p>“..we anticipate that it will accelerate growth in the mobile advertising market.  The underlying principle of Mobile Media Metrics is to deliver valuable and actionable reporting tools to the media industry, while respecting the privacy of individuals. Access to transparent measurement is essential in establishing mobile as a legitimate advertising medium, and Mobile Media Metrics is a critical element in advancing this process.” </p></blockquote>
<p><strong>Rob Conway, CEO and Member of the Board of the GSMA</strong></p>
<p>Here’s a hastily snapped shot of the interface.</p>
<p><a href="http://amarkhawkins.files.wordpress.com/2010/02/04022010591.jpg"><img src="http://amarkhawkins.files.wordpress.com/2010/02/04022010591.jpg?w=300&#038;h=225" alt="" title="comscore My Metrix" width="300" height="225" class="aligncenter size-medium wp-image-598" /></a></p>
<p>The MMM service gives aggregated metrics of mobile browsing behaviour, a much requested range of statistics.  This gives the ability to analyse sites using page views, time spent on specific sites, and device types and features.</p>
<p>My sense was that the first-line technical delivery infrastructures had been in place for some time; this launch was as much a celebration of mobile network operator fineprint and technical cohesion.</p>
<p>We were also given some nice browsing numbers and fat bar charts, based on pre-production data, which reflected the mobile web dominance of Facebook.</p>
<p>Top 10 UK Mobile Internet Sites in December 2009 were:</p>
<p>(total minutes &#8211; 000s)</p>
<p>Facebook.com        2,156,886<br />
Google Sites        395,576<br />
Microsoft Sites        165,725<br />
Orange Sites        138,529<br />
AOL (inc. Bebo)        106,446<br />
Apple Inc.        104,118<br />
Vodafone Group        89,126<br />
BBC Sites        83,614<br />
Flirtomatic        54,503<br />
Yahoo! Sites        48,685  </p>
<p><a href="http://amarkhawkins.files.wordpress.com/2010/02/04022010588.jpg"><img src="http://amarkhawkins.files.wordpress.com/2010/02/04022010588.jpg?w=300&#038;h=225" alt="" title="bar charts" width="300" height="225" class="aligncenter size-medium wp-image-603" /></a></p>
<p>In time, the GSMA and comScore will also develop richer MMM products to measure mobile usage of applications, search, reach and frequency, ad tracking, and ad effectiveness, and connect to Kantar Media’s Target Group Index (TGI).  Wi-Fi traffic will be scrutinised via site measurement with comScore’s Media Metrix 360 solution, giving a segmented view of online and mobile browsing habits.</p>
<p>Up to now mobile analytics has been frequently spoken of as vital in persuading brands aboard the mobile train.  Bango have led the march in marketing Analytics as a mobile product, although tracking and reporting facilities are offered to some degree by other technical providers.  </p>
<div id="attachment_599" class="wp-caption aligncenter" style="width: 310px"><a href="http://amarkhawkins.files.wordpress.com/2010/02/04022010589.jpg"><img src="http://amarkhawkins.files.wordpress.com/2010/02/04022010589.jpg?w=300&#038;h=171" alt="" title="out of the shadows.." width="300" height="171" class="size-medium wp-image-599" /></a><p class="wp-caption-text">out of the shadows..</p></div>
<p>However, it seems unlikely that there’s ever been an analytics product launch with the  flourish and dazzle of MMM.  Operator funding evidently helps this, (some might suggest that Payforit could have warranted similar treatment).  </p>
<p>Arguably more used to flourish and dazzle are mobile applications: the things which have helped to drive the mobile train over the last year.  These were only mentioned in passing.  While contingencies are in place to measure advertising within apps, there’s a limit to what new metrics can be generated in the space.</p>
<p>MMM could be perceived as the mobile operators’ bold public riposte to the rise of other media players, as well as an assertively planted stake in the ground of mobile web’s longevity over mobile applications.  </p>
<p>Their data still holds enormous power if they can unify, deliver and present it smoothly.  Now the challenge is to get it used.</p>
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			<media:title type="html">comscore My Metrix</media:title>
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			<media:title type="html">out of the shadows..</media:title>
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		<title>iPad. LTE. Any connection?</title>
		<link>http://amarkhawkins.wordpress.com/2010/02/03/ipad-lte-any-connection-2/</link>
		<comments>http://amarkhawkins.wordpress.com/2010/02/03/ipad-lte-any-connection-2/#comments</comments>
		<pubDate>Wed, 03 Feb 2010 09:16:10 +0000</pubDate>
		<dc:creator>Mark Hawkins</dc:creator>
				<category><![CDATA[consumer experience]]></category>
		<category><![CDATA[technologies]]></category>
		<category><![CDATA[iPad]]></category>
		<category><![CDATA[LTE]]></category>
		<category><![CDATA[mobile carriers]]></category>
		<category><![CDATA[mobile network operators]]></category>
		<category><![CDATA[mobile voice]]></category>
		<category><![CDATA[VOIP]]></category>

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		<description><![CDATA[In the bygone days of last week Apple unveiled a new device. Remember? (I’m late to address this post, sorry). People got excited, then most got disappointed, like a build up to a big sneeze that never came. Ah ahh… AHHH.. Oh. Really? That’s it? A bigger iPhone / iPod Touch akin to a netbook [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=amarkhawkins.wordpress.com&amp;blog=7366495&amp;post=594&amp;subd=amarkhawkins&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>In the bygone days of last week Apple unveiled a new device.  Remember?  (I’m late to address this post, sorry).   </p>
<p>People got excited, then most got disappointed, like a build up to a big sneeze that never came.  Ah ahh… AHHH..  </p>
<p>Oh.  Really?  That’s it?</p>
<p>A bigger iPhone / iPod Touch akin to a netbook with an integrated touchscreen keyboard, a beautiful high res screen, nice curves, all the whizzy apps, bells and whistles you’d expect from an Apple device.  And much MUCH more of course.  (Just not sure what that is yet).  </p>
<p>“It has, you know, phone capability too I suppose?” an onlooker feigned only nonchalant interest (the pedant), while a handful of us clamoured round a screen to coo at the iPad’s dimensions and specs.</p>
<p>“Erm, no,” came the eventual reply.  </p>
<p>Big enough for a nice touchable screen, high quality enough to comfortably read books, so we’re told, lovely for games.  But no Adobe Flash (for ostensibly respectable sounding reasons), and no phone.</p>
<p>No phone.  Is this important?  Moreover, is the fact that it hasn’t been considered as important by Apple, itself important? </p>
<p>Long Term Evolution (LTE) generally says all connectivity will ultimately one day switch completely from cellular to internet protocol connectivity, VoIP etc.  How long term is that, exactly?  If Apple is turning its nose up already?</p>
<p>IS Apple turning its nose up already?</p>
<p>While Apple has contracted with AT&amp;T for supply in the US and a UK deal is probably pending, these deals concern 3G connectivity provided by the carriers, not mobile voice.</p>
<p>If Apple have already grown sniffy or at least distracted away from the jigsaw piece of mobile voice, (although of course they’ll stick with it for now, upgrading the iPhone every now and then), others will too.  </p>
<p>Perhaps others already are.  See Google’s new <a href="http://amarkhawkins.wordpress.com/2010/01/06/nexus-one-reignites-smartdumb-pipe-debate/">Nexus One</a> phone for details; itself merely casting a sideways nod to the mobile networks.</p>
<p>You could counter that the iPad is simply too large for a neat mobile voice experience.  Holding it next to your head for any length of time would be arduous and look silly.  There’s the key reason there’s no phone element to it.  There is no LTE connection.  Perhaps I invented it, not being able to resist writing some sort of blog post about the iPad.</p>
<p>However, the iPad can download and use any of the growing range of VoIP applications available on Apple Stores, thanks to in-built microphone, speakers / headphone dock, and wifi connectivity.  So there&#8217;s nothing stopping it from being used for a voice telephony experience in the same way you might use Skype on a netbook.</p>
<p>Either way, a mobile voice power shift of sorts has begun, lines are being drawn and tectonic telecoms plates are starting to creak.  </p>
<p>It should still be a while until the VoIP threat looms with any deep mass market ferocity – it remains common to encounter people who haven’t heard of, don’t use or are unaware of Skype; despite their exasperating suitability.  Added to which, each mobile operator and stakeholder in one of the world’s most profitable markets will understandably use every tool at their disposal to contain the shift for as long as possible.</p>
<p>For now though, we might just start to consider changing Long Term Evolution, to Medium to Long Term Evolution.  How quickly things move from here is down to us.</p>
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		<title>most of us still on message</title>
		<link>http://amarkhawkins.wordpress.com/2010/01/30/most-of-us-still-on-message/</link>
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		<pubDate>Sat, 30 Jan 2010 09:38:15 +0000</pubDate>
		<dc:creator>Mark Hawkins</dc:creator>
				<category><![CDATA[consumer experience]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[technologies]]></category>
		<category><![CDATA[MDA]]></category>
		<category><![CDATA[message volumes]]></category>
		<category><![CDATA[MMS]]></category>
		<category><![CDATA[picture messages]]></category>
		<category><![CDATA[SMS]]></category>
		<category><![CDATA[text messages]]></category>

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		<description><![CDATA[New Mobile Data Association (MDA) statistics released this week reveal that 11 million SMS messages are sent across the UK&#8217;s networks every hour. Traffic will ebb and flow at certain times, but this average has been approximated after the release of the MDA&#8217;s Q4 2009 messaging statistics, aggregated from the mobile network operators. The average [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=amarkhawkins.wordpress.com&amp;blog=7366495&amp;post=578&amp;subd=amarkhawkins&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>New Mobile Data Association (MDA) statistics released this week reveal that 11 million SMS messages are sent across the UK&#8217;s networks every hour.</p>
<p>Traffic will ebb and flow at certain times, but this average has been approximated after the release of the MDA&#8217;s Q4 2009 messaging statistics, aggregated from the mobile network operators.</p>
<p>The average daily count of text messages was up to 265 million in 2009, while the annual haul stood just shy of the coveted 100 billion mark, at 96.8 billion.</p>
<p>Certain times of the year and special events are revealed as being key for spikes in picture messaging use &#8211; and you might speculate that personal events also drive MMS use: weddings, newborns, or even for some, new shoes.  </p>
<p>But the continued surge in mass use of mobile messaging, particularly SMS, gives clear evidence that it will not be usurped by alternative messaging forms for some time yet. </p>
<p>Social media platforms depend on a level of wider engagement which many people simply might not care for; whereas mobile messaging is an instant, reliable, one-to-one trigger-press. </p>
<p>All the relevant statistics from the report, together with reports from previous years, are held on <a href="http://www.text.it">http://www.text.it</a>.</p>
<p>This post has been reproduced in part from an original, posted at <a href="http://blog.themda.org/?p=367#more-367">the MDA blog</a>.</p>
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		<title>charity messages</title>
		<link>http://amarkhawkins.wordpress.com/2010/01/19/charity-messages/</link>
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		<pubDate>Tue, 19 Jan 2010 17:41:07 +0000</pubDate>
		<dc:creator>Mark Hawkins</dc:creator>
				<category><![CDATA[consumer experience]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[technologies]]></category>
		<category><![CDATA[mobile payment]]></category>
		<category><![CDATA[SMS]]></category>
		<category><![CDATA[SMS donations]]></category>
		<category><![CDATA[SMS Short Code]]></category>

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		<description><![CDATA[Everyone&#8217;s talking about the power of SMS text message donations in the wake of the Haiti tragedy. Rightly so. It’s a single donation medium which has scaled enormously, on an unprecedented scale and in a short space of time. Driven first by the American Red Cross, significantly quicker to mobilise SMS short code donations than [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=amarkhawkins.wordpress.com&amp;blog=7366495&amp;post=566&amp;subd=amarkhawkins&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>Everyone&#8217;s talking about the power of SMS text message donations in the wake of the Haiti tragedy.  Rightly so.  It’s a single donation medium which has scaled enormously, on an unprecedented scale and in a short space of time.</p>
<p>Driven first by the American Red Cross, significantly quicker to mobilise SMS short code donations than their UK counterparts, which seemed to pass responsibility over to the socially aware <a href="http://twitter.com/decappeal">DEC</a> (Disasters Emergency Committee), cash has been raked in.   </p>
<p>Indeed the DEC’s prominence in this disaster is noteworthy from a donation point of view.  Were you aware of them before the earthquake struck?  I wasn&#8217;t.  </p>
<p>When folk ask why UK mobile networks don’t automatically offer 100% outpayments for ALL registered charity giving, the operative word “registered” seems to be often overlooked.  Due diligence must be completed to ensure charities are eligible and HMRC registered.  This doesn’t happen rapidly.</p>
<p>It can be planned well in advance for high profile BBC charities such Children In Need and Comic Relief, but  reacting quickly to disasters is challenging, especially when there are any number of intermediary Aggregators and Service Providers competing to provide the wireless connectivity.  </p>
<p>They get there in the end though.  </p>
<p>We’ve never seen SMS donating used on such a scale, and certainly never as transatlantically synchronised in the end goal.  Many will have used the SMS and digital methods to donate for the very first time.</p>
<p>My question then: is it really as much a coming of age of the donation technologies themselves – when we knew they could do all this for some time – or is it more a feat of rapid information sharing?  Telling everyone we possibly could that this was available and they could do it right now, with their phone, easily, straight away?</p>
<p>I’ve never seen charitable calls-to-action broadcast as much on Twitter and Facebook feeds, (and my social communities aren’t THAT large).  It’s a message nobody can begrudge.  Doesn’t this form of viral social media sharing of the information deserve significant credit in addition to the donation technology itself?  It&#8217;s significant that these messages are being seeded by your mates, as well as by broadcasters and publishers. </p>
<p>We should be grateful for the existence of these new payment channels, and that they haven’t broken down, as far as we know.  And we can also hope that the successful mobile payment mechanisms will rub off reputationally, with many having newly garnered trust in the medium.  </p>
<p>But we should be equally grateful for the serious critical mass of direct call-to-action messages that are being shared as far and wide as the sympathy and technology can reach.  </p>
<p><strong>DONATE (thanks to <a href="http://mobileactive.org/mobile-giving-and-haiti-earthquake-relief-efforts">Mobile Active</a> for these)</strong> </p>
<p><strong>UK</strong><br />
Text GIVE to 70077 to donate £5 to DEC for Haiti</p>
<p><strong>US</strong><br />
• Text HAITI to 90999 to donate $10 to the Red Cross for Haiti efforts. You can donate $10 up to three times, and 100% of the donations will reach the Red Cross Foundation. This effort is run by Mobile Accord.<br />
• Text YELE to 501501 to donate $5 to the Wyclef Jean&#8217;s Yele Haiti Foundation. 501501 is run by Give On the Go, a service provider for the Mobile Giving Foundation<br />
• Text HAITI to 25383 to donate $5 to International Rescue Committee. </p>
<p><strong>Canada</strong><br />
Text HAITI to 45678 to donate $5 to the Salvation Army, again courtesy of the Mobile Giving Foundation. If you are on Rogers or Fido, you can also text HELP to 1291 to donate to Partners in Health. </p>
<p><strong>Continental Europe:</strong> </p>
<p>• Germany: text HAITI to 81190 to donate E5 (out of which E4.83 will go to Aktion Deutschland Hilft).<br />
• Denmark: text Katastrofe to 1231 to donate 150 kr, or call 90 56 56 56.<br />
• Italy: text to 48540 to donate to the Italian Red Cross if you are on the WIND or 3 networks. If you are on Vodacom or TIM, text 48451 to donate EUR 2 (Telecom Italia users can also call this number).<br />
• France: 80 222/Croix Rouge française, 80 333/Secours Populaire, et 80 444/Secours Catholique. One euro per SMS. (From a user)<br />
• Spain:  Send a SMS with  text AYUDA to number 28000. SMS cost 1.2 €. </p>
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		<title>Nexus One reignites smart pipe debate</title>
		<link>http://amarkhawkins.wordpress.com/2010/01/06/nexus-one-reignites-smartdumb-pipe-debate/</link>
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		<pubDate>Wed, 06 Jan 2010 13:32:18 +0000</pubDate>
		<dc:creator>Mark Hawkins</dc:creator>
				<category><![CDATA[consumer experience]]></category>
		<category><![CDATA[regulation]]></category>
		<category><![CDATA[technologies]]></category>
		<category><![CDATA[iTunes 12 Days]]></category>
		<category><![CDATA[mobile advertising]]></category>
		<category><![CDATA[mobile network operators]]></category>
		<category><![CDATA[Nexus One]]></category>
		<category><![CDATA[smart pipes]]></category>

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		<description><![CDATA[The neverending debate surrounding whether mobile network operators should be dumb-pipes or smart-pipes has been reignited in this highly mobile newsy first week of 2010. In very short: the debate concerns whether mobile networks should concentrate first and foremost on supplying robust, reliable connectivity to their customers, and relegate the priority of services which they [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=amarkhawkins.wordpress.com&amp;blog=7366495&amp;post=558&amp;subd=amarkhawkins&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>The neverending debate surrounding whether mobile network operators should be dumb-pipes or smart-pipes has been reignited in this highly mobile newsy first week of 2010.</p>
<p>In very short: the debate concerns whether mobile networks should concentrate first and foremost on supplying robust, reliable connectivity to their customers, and relegate the priority of services which they wrap around this.  Some argue that such services are not their bread and butter, they don’t do them well so they shouldn’t try.</p>
<p>With the long term evolution of connectivity heading towards IP rather than cellular networks, it’s understandable if networks want to get their fingers rammed in as many pies as possible, as soon as possible, whilst never losing focus of the connectivity issue.  With O2 investing £100M to improve its smartphone squeezed 3G network, and main revenues still resoundingly being voice and SMS, this won’t be neglected anytime soon. </p>
<p>But yesterday key threat Google bared its gleamingly sharp teeth.  A physical unveiling of their Nexus One handset at The Big G’s California HQ was complemented with an online launch of the device which was so potentially complicated, yet so exceptionally clean and clear, you could almost bathe in it.</p>
<p><a href="http://amarkhawkins.files.wordpress.com/2010/01/nexus.png"><img src="http://amarkhawkins.files.wordpress.com/2010/01/nexus.png?w=300&#038;h=231" alt="" title="nexus one" width="300" height="231" class="aligncenter size-medium wp-image-559" /></a></p>
<p>Consumers can order the new handset in a mere six clicks directly from <a href="http://www.google.com/phone">http://www.google.com/phone</a>.  Given the choice to either buy the device outright and insert your own SIM card, or get it financed by a compatible mobile operator or carrier who supplies your connectivity, the operator is effectively demoted in the purchasing process.</p>
<p>Commentators have suggested that the shrugging off mobile operators is a byproduct of Google’s renewed focus on mobile advertising – as hinted at by their acquisition of Admob before Christmas and newly countered by Apple’s acquisition of Quattro Wireless just yesterday.  That’s where the bucks are; not so much in device sales.  And mobile advertising is another area where some argue that mobile networks have tried to play smart, but not yet to cover themselves in glory.</p>
<p>So we return to the dumb-pipe / smart-pipe debate.  </p>
<p>O2’s original exclusivity of the iPhone helped it earn Apple shine by osmosis.  The festive period just gone has seen another joint venture in Apple iTunes’s 12 Days Of Christmas promotion, whereby a single piece of iPhone / iPod friendly content is given away each day: a music track or video, a television episode, a game or application.</p>
<p>Personally I’ve enjoyed it and found the experience pretty smooth, receiving daily push notifications to the application on my iPod Touch, connected via WiFi.  Some of the content hasn’t floated my boat, some has, yet it has seemed reasonably wide in appeal, as far as the i-userbase goes.</p>
<p><a href="http://amarkhawkins.files.wordpress.com/2010/01/12days.png"><img src="http://amarkhawkins.files.wordpress.com/2010/01/12days.png?w=500" alt="" title="12Days"   class="aligncenter size-full wp-image-560" /></a></p>
<p>However, my understanding is that the 12 Days of promotional giving hasn’t fostered much true love with O2 customers.  The UK mobile network has been promoting the piece of content each day via SMS messages to its iPhone customers, but the key opt-out or unsubscribe mechanism: “Reply STOP to stop receiving these messages,” seems not to be working.  This is a basic regulation which must be adhered in the running of any SMS promotions, and a full working mechanism should always be in place.  It’s an area UK Premium rate phone-paid services regulator, PhonepayPlus is especially concerned about.</p>
<p>When something like this goes awry on such a scale, not only does it fundamentally sting, but it damages the credibility of other similar future campaigns, makes consumers hesitant about opting in and volunteering their mobile numbers in future promotions.  This is compounded by the fact that a decent fraction of iPhone users will be appropriately equipped and inclined to broadcast their disgruntlement, spreading negative messages still further.  </p>
<p>And it gives fuel to those who claim that mobile networks shouldn’t even try to be smart and add such services and campaigns around their bread and butter of providing reliable connectivity.</p>
<p>So you can see why Google, Apple and perhaps even Microsoft (at the back), might be whetting their lips: mobile advertising, services, and fairly long-term evolution of connectivity.</p>
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			<media:title type="html">nexus one</media:title>
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		<title>Scrooge: a fan of 2010 tech?</title>
		<link>http://amarkhawkins.wordpress.com/2009/12/11/scrooge-a-fan-of-2010-tech/</link>
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		<pubDate>Fri, 11 Dec 2009 14:53:35 +0000</pubDate>
		<dc:creator>Mark Hawkins</dc:creator>
				<category><![CDATA[consumer experience]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[technologies]]></category>
		<category><![CDATA[business communication]]></category>
		<category><![CDATA[mobile technology]]></category>
		<category><![CDATA[technology]]></category>

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		<description><![CDATA[Zooming out “..every idiot who goes about with &#8216;Merry Christmas&#8217; on his lips, should be boiled with his own pudding, and buried with a stake of holly through his heart.” Ebenezer Scrooge, A Christmas Carol: Charles Dickens Sitting in the audience of a West End theatre for the first time in a long time this [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=amarkhawkins.wordpress.com&amp;blog=7366495&amp;post=550&amp;subd=amarkhawkins&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p><strong>Zooming out</strong></p>
<blockquote><p>“..every idiot who goes about with &#8216;Merry Christmas&#8217; on his lips, should be boiled with his own pudding, and buried with a stake of holly through his heart.”</p></blockquote>
<p>Ebenezer Scrooge, A Christmas Carol: Charles Dickens</p>
<p>Sitting in the audience of a West End theatre for the first time in a long time this week, I was struck by the relative timelessness of the setting, the medium’s removal from technology.</p>
<p>Functioning almost exclusively within a single domain can make it difficult to see out.  A necessary predominant focus on your business and its industry inevitably means other worlds can get blurrily peripheral: like an in-law you can just about stumble through a conversation with by knowing they like snooker.</p>
<p>You go to watch a play, retreat back home, or are displaced somewhere and remember that although technology (or whatever it is) is vital to you, although you break out in sweats if separated from your iPhone for half hour, it’s not really that important to others. </p>
<p>Chatting to a team-mate in a couple of weeks ago, I had one of those rare “so what do you do for a living then?” chats.</p>
<p>He was a successful tradesman, carpenter, decorator with a good team of loyal workers.  He’d never advertised his business anywhere.  Word Of Mouth apparently remains the most pervasively powerful recommendation tool for anything or anyone.  </p>
<p>I almost found it quaint that such businesses could thrive when divorced with much that’s considered standard about business communication: the apparent social media revolution <em>et al</em>.  And curious that there are such small business ways of working which have never much been defined by technology.  </p>
<p>Having a mobile phone which enables you to make voice calls on the go: that’s probably as far as it reaches.  I didn’t ask, but I doubt he uses the spirit level iPhone app.</p>
<p>He returned the same question and admirably feigned a level of interest in my answer.</p>
<p>After trying to explain and enthuse about Augmented Reality as an example of a new mobile technology, I was met with the response: </p>
<p>“Why point a phone at a shop, or packet or landmark, and wait for the information to load on a screen?  Why not walk up to a person and ask them the question? – If you’re really that fussed?”</p>
<p>Attitudes and behaviours change with new generations and youthful adoption of new media methods, different ways of interacting.  They’re the ones who influencers and technologists are most interested in listening to; they hold the key, we&#8217;re told.  Yet for a flickering moment I empathised with my team-mate’s technological apathy.</p>
<p>Taken a step further, you could even suggest an unavoidable degree of dehumanisation comes with the development of technology.  Are we making it harder, or somehow less acceptable to physically speak to each other?  To interact at the most basic level?  To ask people questions over counters?  To borrow and lend?  </p>
<p>Technology can divide and segregate groups as much as it can bring them together.  The rift between sniffy non Tweeters and Tweeters has become pronounced this year.</p>
<p>Blinking out of the theatre and into the heaving festive West End, conversation of the show slowly ebbed and attention turned to respective mobile devices: reflecting the continued and unthinking wave of dependence.  However heavily we invest, most modern world dwellers will be affected by the contents of that portable little box you carry around and how you interact with it.</p>
<p>Could a long term effect be of slapping us firmly into neat, taggable demographic, geolocated bubbles where we can float along blissfully, remotely controlling everything we need without ever having to consider other people?  Unless we want to.</p>
<p>How Ebenezer Scrooge would have loved such a world.  He wouldn&#8217;t have cared for social media of course, unless ranting in a Charlie Brooker style.  But with the number of online services at his fingertips, Ocado could&#8217;ve delivered his Turkey, he might have got rid of that simpering Cratchett and had less need to speak to others.  Or even ever venture outside.  </p>
<p>&#8216;Merry Christmas&#8217;.  I’m away to get boiled with my pudding.</p>
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		<title>Mobile apps: which shop?</title>
		<link>http://amarkhawkins.wordpress.com/2009/12/04/mobile-apps-wheres-the-shop/</link>
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		<pubDate>Fri, 04 Dec 2009 10:57:46 +0000</pubDate>
		<dc:creator>Mark Hawkins</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[BBC Picture Messaging Day]]></category>
		<category><![CDATA[Bright AI]]></category>
		<category><![CDATA[MDA]]></category>
		<category><![CDATA[MMS]]></category>
		<category><![CDATA[mobile applications]]></category>
		<category><![CDATA[Mobile Data Association]]></category>
		<category><![CDATA[Vodafone 360]]></category>

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		<description><![CDATA[A Mobile Data Association event on Wednesday offered further proof of the allure of the mobile application, if not its widespread practice. An impressive turnout at the RSS venue amassed to hear folk from Vodafone 360, Nokia Ovi, Bright AI, Juniper, Materna and Kisky Media. One of the most insightful came from a developer at [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=amarkhawkins.wordpress.com&amp;blog=7366495&amp;post=538&amp;subd=amarkhawkins&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>A <a href="http://www.themda.org">Mobile Data Association</a> event on Wednesday offered further proof of the allure of the mobile application, if not its widespread practice.  An impressive turnout at the RSS venue amassed to hear folk from Vodafone 360, Nokia Ovi, Bright AI, Juniper, Materna and Kisky Media.  </p>
<p>One of the most insightful came from a developer at the coalface in the form of <a href="http://www.brightai.net">Bright AI </a>MD, David Lane.  After recently scoring a <a href="http://www.mobilemarketingmagazine.co.uk/2009/11/bright-ai-scores-footie-deal.html">mobile application package for a number of top flight football clubs</a>, and with a number of cross platform credits to their name, David asked the audience how many had successfully submitted to Apple’s App Store.  Roughly four hands were raised.  This might have been most reflective of one particular audience, but it once again underlined the disparity in interest, those eagerly waiting to board the bandwagon, and those already successfully doing it.</p>
<p>Nokia’s Ovi and Vodafone 360 opened their arms to developers and partners, with obvious attractions a global reach wider than the iPhone, despite still lacking penetrable personality and somehow exuding a rather stiffer air than Apple effortlessly give off.  Their massive existing infrastructure, networks and commercial biases seem less innately bendy and malleable than Apple.  On subjective appearance, if not in truth.  </p>
<p>Having said that, the Apple process is far from plain sailing.  It&#8217;s prone to devising laws of its own, such as the one which wouldn’t allow Bright AI to explain in the App Store overview copy that proceeds of an app would go to a museum.  Apple’s approval periods can also vary wildly, adding power to the 360 pledge of publishing and Quality Assurance inside 10 working days. </p>
<p>The relative freedom of the open source Android platform was said to have drawbacks too, with the fragmentation brought on by Android’s paid apps said to be prohibiting anyone from making much money.      </p>
<p>Opportunities lay, according to David, in highlighting niche audiences with specific solutions based on their interests, such as individual football team content for football fans, while the key challenges included fragmentation, operators’ paid models versus freemium / advertising, and discoverability.</p>
<p>=========</p>
<p><strong>BBC Picture Messaging Day &#8211; Friday 11th December</strong></p>
<p>This week the MDA also announced, in collaboration with the BBC and mobile network operators, the<a href="http://www.getsettings.org/news/80-bbc-picture-messaging-day"> BBC Radio 1 Free Picture Messaging Day</a>.</p>
<p><a href="http://www.bbc.co.uk/radio1/mmsday"><img src="http://amarkhawkins.files.wordpress.com/2009/12/bbc_r1_pm_hp.png?w=300&#038;h=245" alt="" title="BBCR1 Picture Messaging Day" width="300" height="245" class="aligncenter size-medium wp-image-544" /></a></p>
<p>By bringing together the mobile network operators with the BBC to create this one-off free Picture Messaging Day on Friday 11th December, it’s hoped that a new level of public awareness will be generated.  Those who might have never sent a picture message will be encouraged to try by their favourite DJs leading up to the event.</p>
<p>While the free shortcode for <a href="http://www.bbc.co.uk/radio1/mmsday/">the day</a> is clearly an added incentive for consumer use, the hope is that the raised awareness and a potentially surprisingly smooth user experience will generate an uptake in the use of picture and MMS messaging.  </p>
<p>The launch of a <a href="http://www.getsettings.org">settings website</a> is meant to ensure that this uptake is not confined to those with the latest handsets.  There’s a significant population of dated handsets in circulation and SIM only contracts which are not married to specific devices.  Because these mobiles may not be properly configured to send MMS messages, the new website aggregates settings information across mobile network operators, resellers and handset manufacturers to offer consumers easily discoverable access to the relevant information. </p>
<p>There are still sponsorship places available on <a href="http://www.getsettings.org">the site</a>.  </p>
<p><a href="http://amarkhawkins.files.wordpress.com/2009/12/gs_mw1.png"><img src="http://amarkhawkins.files.wordpress.com/2009/12/gs_mw1.png?w=300&#038;h=230" alt="Getsettings.org" title="GS_MW1" width="300" height="230" class="aligncenter size-medium wp-image-543" /></a></p>
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		<title>Update aggregation = miscommunication?</title>
		<link>http://amarkhawkins.wordpress.com/2009/11/24/update-aggregation-miscommunication/</link>
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		<pubDate>Tue, 24 Nov 2009 13:24:52 +0000</pubDate>
		<dc:creator>Mark Hawkins</dc:creator>
				<category><![CDATA[consumer experience]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[technologies]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[LinkedIn]]></category>
		<category><![CDATA[status updates]]></category>
		<category><![CDATA[UGC]]></category>

		<guid isPermaLink="false">http://amarkhawkins.wordpress.com/?p=532</guid>
		<description><![CDATA[WHO CARES? User Generated Content. Remember that? A quickly stale 2008 term which seems to have politely excused itself and scuttled out the back door during this year. Why? Because of its bulkiness? Because UGC suggests static consume-once content when it’s the truly interactive continuous real-time content which has lit 2009’s social media touchpaper? Real-time [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=amarkhawkins.wordpress.com&amp;blog=7366495&amp;post=532&amp;subd=amarkhawkins&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p><strong>WHO CARES?</strong></p>
<p>User Generated Content.  Remember that?  A quickly stale 2008 term which seems to have politely excused itself and scuttled out the back door during this year.  Why?  Because of its bulkiness?  Because UGC suggests static consume-once content when it’s the truly interactive continuous real-time content which has lit 2009’s social media touchpaper?</p>
<p>Real-time transmission and broadcast of limited status updates and links have been at the heart of this.  In hindsight it all seems so obvious: look how popular SMS text messaging quickly became.  How the mass market gradually got it. Transfer that to a nimble platform, ensure word space is tight, add linking functionality, mix in richer media: pictures and video, sprinkle in celebrity interest and leave to simmer for critical mass.  Bob’s your Uncle.  </p>
<p>(Just nobody mention money, ok?) </p>
<p>In the quest for wider behavioural knowledge and power, which may eventually lead to money via more sophisticated targetting, social network status updates are getting together.  This poses the original question: several fragmented updates across different networks, or just one?</p>
<p>LinkedIn are the latest to climb aboard the live status update party, offering a single update which can be instantly published across Twitter and LinkedIn; as Facebook and Twitter can also be connected.  It makes it easier.  </p>
<p>If the identity in question is a corporate or FMCG brand which knows it has a relatively samey audience and consistently targets that audience with roughly similar messaging, or if you have an open new media professional identity which lives comfortably across a number of platforms, connecting the dots is fairly straightforward.  </p>
<p>But fragmentation can be necessary.  It helps conceive a better sense of audience, control and knowledge of who it is that you’re speaking to on a number of levels – The Guardian are trying to figure if they can scrap the print version of their Technology content: will it matter if everyone reads online anyway?  Are the technology-reading audiences different?  </p>
<p>Uninformed strategy and miscommunication often occurs as a result of not knowing your audience, or through the over unification and liberation of narrow messages.  You’re more likely to communicate ineffectively, or simply be boring to one group of people if you scattergun irrelevant or uninteresting unified updates about your dinner.  In the same way that marketing messages have minimal effect if they’re not tailored in any way to you; then they can eventually irritate, intrude, bore.</p>
<p>This can happen on a subconscious level too, and have an effect even if your audience take no direct action, so the measurable remains the same.  </p>
<p>People in your feed who update in ferociously prolific fashion, those who automatically post updates about every zombie they killed, a charity which desperately labours the same message (give us your money or x will die): your eyes eventually and involuntarily graze their updates.  Because audiences learn and filter.  Messages then weaken, become less credible, less compelling. </p>
<p>So what? advertisers might reasonably argue.  It’s still eyeballs, it doesn’t matter, they’re still reading it on some level. True enough.  But if you want more than that: actual penetration, a meaningful relationship and engagement with a message which might result in a call-to-action being realised, then you need to work harder. </p>
<p>Think before connecting status updates.  WHO cares?</p>
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		<title>WiMAX or LTE &#8211; what will connect us in in 2030?</title>
		<link>http://amarkhawkins.wordpress.com/2009/11/20/wimax-or-lte-what-will-connect-us-in-in-2030/</link>
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		<pubDate>Fri, 20 Nov 2009 13:56:23 +0000</pubDate>
		<dc:creator>Mark Hawkins</dc:creator>
				<category><![CDATA[technologies]]></category>
		<category><![CDATA[Airspan]]></category>
		<category><![CDATA[DCKTN]]></category>
		<category><![CDATA[Freedom4]]></category>
		<category><![CDATA[Intel]]></category>
		<category><![CDATA[LTE]]></category>
		<category><![CDATA[MDA]]></category>
		<category><![CDATA[WiMAX]]></category>

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		<description><![CDATA[As we slump over our cornflakes browsing a "newspaper" in the future (my bet is it keeps the term in the same way "video" has), how will it be reaching us?  On our mobile device via 3G data?  Using a Wifi connection?  Or with a new adaptation: 4G, WiMAX, or even LTE?<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=amarkhawkins.wordpress.com&amp;blog=7366495&amp;post=527&amp;subd=amarkhawkins&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>As we slump over our cornflakes browsing a &#8220;newspaper&#8221; in the future (my bet is it keeps the term in the same way &#8220;video&#8221; has), how will it be reaching us?  On our mobile device via 3G data?  Using a Wifi connection?  Or with a new adaptation: 4G, WiMAX, or even LTE?</p>
<p>Today WiMAX and LTE (Long Term Evolution) technologies are commonly spoken of with the same sweeping breadth as the digital coverage it hopes to attain.  So it can be tricky to get a definitive handle on precisely what they are, how they’re being used and what we hope to achieve with them. </p>
<p>This was what I hoped to address by attending Wednesday’s WiMAX event at City University, London.</p>
<p>Jointly hosted by the MDA and the DCKTN (Digital Communications Knowledge Transfer Network), the line-up included a number of speakers who have been working at the coalface of these technologies for a number of years.  Their full presentations can be accessed via the <a href="http://bit.ly/2WLYub">secure members area of the MDA site</a>.</p>
<p>WiMAX Network Operator, Freedom4 opened with a number-heavy discussion of today’s 4G network and how it impacts the speed of CDMA and OFDMA data transmission through Mobile WiMAX, IMT-Advanced and LTE, amongst other media.</p>
<blockquote><p>Graham Currier described WiMAX as a purpose designed high capacity mobile data access technology, taking advantage of Internet Protocol network scaling, flexibility and low cost.</p></blockquote>
<p>Graham MacDonald of Intel, who make the enviable claim of being The World’s Largest Semiconductor Manufacturer, outlined the global WiMAX ecosystem. </p>
<p>With eleven globally dispersed Test Sites, Intel is supporting ubiquitous broadband coverage with a preference for today’s 4G, because LTE is not commercially available and won’t be for another two to three years. </p>
<p>Around 500 WiMAX trials and commercial deployments are currently in place across 141 countries in the world, whereas there are no LTE commercial deployments at all.</p>
<p><strong>Spectrum, Intel believe, is the true enabler of a wireless broadband world.</strong></p>
<p><a href="http://amarkhawkins.files.wordpress.com/2009/11/wimax-1.jpg"><img src="http://amarkhawkins.files.wordpress.com/2009/11/wimax-1.jpg?w=300&#038;h=203" alt="" title="wimax-1" width="300" height="203" class="aligncenter size-medium wp-image-528" /></a></p>
<p>Milton Keynes Council assigned Connect MK with the mission to raise active broadband use from 60-65% in 2007 to over 90% by 2010/11 through broadly enabling access to PCs and broadband.  Adepteq, the company behind Connect MK, persuaded Microsoft to produce a Social Software Licensing Model which has led to PCs being loaded with a fully licensed operating system and loaned out at £1.50 per week.  Freedom4’s widespread WiMAX solutions enable the service’s users generous connectivity.</p>
<p>Next up, WiMAX network operator, Airspan &#8211; a founding member of the WiMAX forum, explained how WiMAX might not be perceived as a 4G technology.  And how you might argue that nothing is. It extolled the virtues of next generation technologies converging and accommodating both data and voice services for the masses. </p>
<p>How?  Obviously by using Airspan’s cutting edge products..  Its smart applications included machine-to-machine communications, which will become increasingly topical with the approaching smart metering juggernaut, and embedding WiMAX inside devices such as cameras and Sat-Navs.</p>
<p>While the level of audience interaction, extended debate and conjecture was encouraging for the space, it also suggested many competing viewpoints in a space where assertive direction is needed for significantly progressive infrastructure. </p>
<p>Nobody really knows how these technologies and robust infrastructures will develop in the coming years, or how much cash is available to develop them.  Or how much of a priority they really are.  I left the event with more questions than answers.</p>
<p>- Will the development of voice technologies through LTE have the edge over data and WiMAX?<br />
- Can WiMAX pilot projects encouraging digital social inclusion in marginalised areas, be transposed into larger cities?<br />
- Or do they benefit from more flexible infrastructures allowed by unique, arguably anomalous locations such as the UK’s new town, Milton Keynes?<br />
- Is consumer WiMAX more of an immediately compelling proposition for remote towns and islands than it is for large cities?</p>
<p>These were slightly narrower questions than those which I entered with: the sign of an informative and engaging event.</p>
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